Terms of Service

Rules for using Zynqe, our modules, and this website.

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of:

  • The Zynqe website and its content.
  • Our AI-assisted workflow modules and related services, when applicable.

By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree, you must not use the site or services.

These Terms are entered into between you (the “Client”, “you”) and Zynqe.ai (“Zynqe”, “we”, “us”).

2. Definitions

For the purposes of these Terms:

  • “Services” means the Zynqe website, AI-assisted workflows, modules, and any related features or support we provide.
  • “Client Data” means any data, content, or materials you or your team provide or connect to our Services.
  • “Output” means content or results generated or assisted by our AI-based workflows using your inputs or data.
  • “Third-party services” means tools, platforms, or APIs not operated by Zynqe (e.g. CRM, ERP, WhatsApp Business API, email providers).

3. Scope of services

Zynqe provides AI-assisted workflows and modules to help businesses in the Gulf automate parts of their operations and marketing.

Unless explicitly agreed otherwise in a separate written agreement:

  • The Services are provided on an “as is” and “as available” basis.
  • We do not guarantee specific results, revenue, or performance improvements.
  • The website content is for general information and does not constitute legal, tax, or financial advice.

Any commercial terms (plans, pricing, custom implementations) may be defined in separate documents or proposals.

4. Eligibility and accounts

To use the Services, you represent and warrant that:

  • You are at least the legal age required to enter into a binding agreement in your jurisdiction.
  • If you act on behalf of a company, you are authorized to bind that company.

If user accounts or logins are provided:

  • You are responsible for maintaining the confidentiality of your credentials.
  • You are fully responsible for all activities that occur under your account.
  • You must notify us promptly of any unauthorized access or security issue.

5. Orders, plans and payment

Where applicable, access to certain modules or Services may require a paid plan, subscription, or project-based agreement.

Unless stated otherwise in a separate contract:

  • Fees, billing cycles, and payment terms will be specified in our proposal, order form, or invoice.
  • All fees are exclusive of applicable taxes, which may be charged in addition.
  • Late or unpaid invoices may lead to suspension of access to the Services.

We may update our pricing or plans from time to time. Any changes will apply on renewal or for new orders, unless agreed otherwise.

6. Acceptable use

You agree to use the Services in compliance with all applicable laws and regulations.

You must not:

  • Use the Services for illegal, fraudulent, or harmful activities.
  • Attempt to gain unauthorized access to any part of the infrastructure.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Reverse-engineer, decompile, or attempt to extract source code from our systems.
  • Circumvent any usage limits, security features, or access controls.
  • Use the Services to send spam or abusive communications.

We reserve the right to suspend or terminate access in case of misuse or breach of these Terms.

7. AI-assisted workflows and responsibility for outputs

Our Services may rely on AI models and automations to produce suggestions, drafts, classifications, or other Outputs.

You understand and agree that:

  • AI-generated Outputs may sometimes be inaccurate, incomplete, or inappropriate.
  • You remain responsible for reviewing, validating, and approving all Outputs before using them (e.g., sending to customers, filing, publishing).
  • You are responsible for compliance with applicable laws (including data protection, marketing, and tax rules) when using the Outputs.

Zynqe is not responsible for decisions you make based on AI-assisted Outputs, nor for any consequences resulting from their use without proper review.

8. Data protection and confidentiality

We handle Client Data in accordance with our Privacy Policy, which describes in more detail:

  • What data we collect.
  • How we use and store it.
  • Your rights and choices.

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure, proportionate to the nature of the Services.

You remain responsible for:

  • The accuracy and legality of the data you provide or connect.
  • Ensuring you have the necessary rights and permissions to use that data with our Services.

9. Intellectual property

Unless expressly stated otherwise:

  • All intellectual property rights in the Services, website, software, and underlying technology are owned by Zynqe.ai or its licensors.
  • You are granted a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes.

You retain your rights to Client Data and, where applicable, to the Outputs generated from your data and prompts, subject to third-party terms and applicable law.

You may not:

  • Copy, reproduce, or redistribute significant parts of the Services.
  • Use our trademarks, logos, or branding without prior written consent.

10. Third-party services and integrations

Our Services may integrate or interact with third-party services (e.g., CRM, ERP, WhatsApp, email tools, automation platforms).

You acknowledge that:

  • Third-party services are governed by their own terms and privacy policies.
  • We do not control, and are not responsible for, their availability, security, or behavior.
  • Your use of such services is at your own risk.

If a third-party service becomes unavailable or changes its API or terms, this may impact our ability to provide certain features, and we will not be liable for related interruptions.

11. Availability, maintenance and changes

We aim to keep the Services available and performant, but we do not guarantee uninterrupted or error-free operation.

We may:

  • Perform maintenance or updates that may temporarily affect availability.
  • Modify or improve features, modules, or interfaces over time.
  • Discontinue certain non-critical features, with reasonable notice where possible.

12. Warranties and limitation of liability

To the maximum extent permitted by law:

  • The Services are provided “as is”, without any warranties, express or implied.
  • We do not warrant that the Services will meet all your requirements, or that they will be error-free or continuously available.

In no event shall Zynqe.ai be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages.
  • Any loss of profits, revenue, data, or business opportunities.

Our total aggregate liability for any claim related to the Services shall not exceed the amounts you have paid for the Services during the 12 months preceding the event giving rise to the claim, unless mandatory law provides otherwise.

13. Term and termination

These Terms apply from the moment you access the website or start using the Services.

We may suspend or terminate your access if:

  • You materially breach these Terms and do not fix the breach within a reasonable period after being notified; or
  • We decide to discontinue the Services or significantly change our offering (with reasonable notice, where possible).

Upon termination:

  • Your right to access the Services ceases.
  • Certain obligations and provisions intended to survive (e.g., intellectual property, confidentiality, limitations of liability) will remain in effect.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices.

When we make material changes, we will indicate the date of the last update at the top of this page and, where appropriate, provide additional notice.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

15. Governing law and dispute resolution

These Terms and any dispute arising out of or in connection with them are governed by the laws of Lebanon, subject to mandatory local laws.

In case of dispute, the parties will first seek an amicable resolution.
Failing that, the courts of Lebanon shall have exclusive jurisdiction, unless mandatory law provides otherwise.

16. Contact

For any questions about these Terms of Service, you can contact us at:

Zynqe.ai
contact@zynqe.ai