Support
Get help with your Zynqe workflows – from setup to everyday use.
1. How to reach us
For anything related to Zynqe modules or workflows, you can reach us via:
-
Existing clients
– Use the contact details shared in your onboarding email.
– Or use the Contact form on this site and select “Support” as the topic (if available). -
New or prospective clients
– Use the Contact page for general questions.
– Or Book a demo if you want to discuss a potential project or module.
We typically handle support during business hours (Gulf time), excluding weekends and public holidays.
2. What we can help with
Our support is focused on keeping your Zynqe workflows useful and reliable.
We can help you with:
- Implementation questions
How to connect your tools (CRM, ERP, WhatsApp, email, etc.), how to trigger a module, how to update a flow. - Module behaviour
When a reminder, follow-up, or automation does not behave as expected. - Data and integrations
Issues with syncing records, tags, or statuses from your systems into a module. - Light training and handover
Quick refreshers for new team members on how to use an existing module.
For larger changes (new modules, new processes, full redesign of a workflow), we may propose a separate project or pack.
3. Response times (what to expect)
We’re a small team, so we prefer to be transparent about expectations.
- Standard requests
Configuration questions, “how do I do X?”, minor fixes.
→ We aim to reply within 1–2 business days. - Time-sensitive issues
Problems that block a live campaign or important operational flow.
→ Mark your message clearly as “Urgent” and explain the impact.
→ We’ll do our best to respond within the same business day. - Incidents / outages
If a core module or integration is fully down, we treat it as a priority and keep you updated until resolved or mitigated.
These are targets, not formal SLAs, unless otherwise agreed in a separate contract.
4. Information to include in your request
To help us help you faster, please include:
- Which module or workflow this is about (e.g. “Lead Follow-Up”, “VAT Filing Assist”).
- A short description of what you expected to happen vs. what you actually saw.
- Any relevant screenshots, error messages, or timestamps.
- Whether this is blocking, urgent, or just a question.
- Your contact details and preferred way for us to reach you (email / call / messaging).
5. Feedback and improvements
Support is also where we learn what to improve.
If you have:
- Ideas to improve an existing module,
- A recurring use case that could be turned into a new workflow,
- Or friction your team keeps hitting,
You can share it through the same support channel.
We may incorporate it into our roadmap or suggest a dedicated project if it’s specific to your organisation.
